This announcement is directed at both staff members and regular users.
If you guys need something done, do not directing message Pande. Everyone, including staff members, need to go through the proper channels if they needs something done.
For example, if someone wants a name change, they need to contact a Co-Owner. The Co-Owner will then request it, and Pande will get to it when she can. People should not be messaging Pande directly in any way for a name change or anything else. This includes /mail, Facebook messaging, /msg, forum messages, and even texting.
Pande has a very busy life outside of Minecraft, so she doesn't need to be messaged all the time. Although it may seem like one message from you or your friend won't hurt, you have to consider that everyone else is thinking that way, so she ends up getting tons of messages and requests.
From now on, any requests sent directly to Pande will be denied. Everyone needs to go through the proper channels. Whether that be contacting an Admin/Co-Owner or creating a forum post, it doesn't matter.